Shipping policy

Where we ship

We ship to street addresses and PO boxes in all 50 US states and Washington, D.C. We do not ship outside the United States at this time.

Processing time

Orders placed by 1 p.m. Eastern on a business day usually leave our warehouse within 1–2 business days. Orders placed on weekends or US federal holidays start processing the next business day.

Rates and speeds

• Standard (3–7 business days): free on orders of $59 or more after discounts and before tax; $6.95 flat on smaller orders.
• Expedited (2–3 business days): $14.95 on any order.

Deliveries to Alaska and Hawaii can take 2–4 extra business days. Delivery estimates start once the order ships and are estimates, not guarantees.

Tracking

As soon as your label is created we email a tracking link to the address used at checkout. If it has not arrived within two business days of ordering, check your spam folder or write to us.

Lost, late or damaged packages

If tracking shows delivered but you cannot find the package, check with neighbors and around the property, then email [email protected] within 7 days. If a part arrives damaged, send a photo within 7 days of delivery and we will send a replacement or refund at no cost to you.

Address mistakes

Please double-check your address at checkout. If a package comes back to us because of an incorrect or incomplete address, we will contact you to reship it; the second shipment may carry a shipping charge.